Active Incident

Updated a few seconds ago

We continuously monitor our service. Any issues will be posted here.
Current issues with Docusign, Xero & Cronofy integrationsService Disruption

Incident Status

Service Disruption

Components

AU1, AU2, AU3, AU4, AU5, AU6, EU1, EU2, EU3, US1, US2, CA1, Sandbox Environments, JobAdder API

Locations

AU Data Centre, EU Data Centre, NA Data Centre, Global Data Centre


April 7, 2026 11:29 AEST
April 7, 2026 01:29 UTC
INVESTIGATING

Currently, we are aware of some issues that our customers are experiencing connecting to our integration partners Docusign, Xero & Cronofy. Our Engineering Team are currently working on a fix for these issues and we will continue to keep you posted on any progress. We thank you for your patience while we work to resolve this.

AU1

Service Disruption

AU2

Service Disruption

AU3

Service Disruption

AU4

Service Disruption

AU5

Service Disruption

AU6

Service Disruption

EU1

Service Disruption

EU2

Service Disruption

EU3

Service Disruption

US1

Service Disruption

US2

Service Disruption

CA1

Service Disruption

Sandbox Environments

Service Disruption

JobAdder API

Service Disruption

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

External Services

DocuSign

Google Cloud

Mailchimp

Mailgun

MS Office365

Twilio

Xero

Zendesk

History (Last 7 days)

Scheduled Maintenance - All regionsPlanned Maintenance

Description

What's getting affected? AU, US, CA, EU region database servers and associated applications When: 04-April-2026 Duration: 8 hours Start Time: 09:00 AEST End Time: 17:00 AEST What: Maintenance on all database servers and connected applications.


Components

AU1, AU2, AU3, AU4, AU5, AU6, EU1, EU2, EU3, US1, US2, CA1, Sandbox Environments, JobAdder API


Locations

AU Data Centre, EU Data Centre, NA Data Centre, Global Data Centre


Schedule

April 4, 2026 09:00 - April 4, 2026 17:00 AEDT
April 3, 2026 22:00 - April 4, 2026 06:00 UTC


April 4, 2026 10:52 AEDT
April 3, 2026 23:52 UTC
UPDATE

Scheduled Maintenance is starting.

April 4, 2026 21:27 AEDT
April 4, 2026 10:27 UTC
UPDATE

Scheduled maintenance is complete.